On Legal Briefs & AI Hallucinations: Lessons from Mata v. Avianca

Can AI Empathize? AI’s Client-Facing Role in Law Firms

All kinds of work can be draining for anyone, especially those that are time-critical and high-stakes. Lawyers are some of those who are part of this kind of workplace environment. Almost every single day, they have to deal with aggrieved clients and their families, while ensuring that legal matters are processed immediately. One missed deadline, one missed call, it can cost someone’s life, liberty, or property.

Why Humans are Better Workers than AI for Law Firms

Along with the rest of the world, law firms have been embracing artificial intelligence (AI) in their operations. According to the American Bar Association’s 2024 Legal Technology Survey Report, 13% of US law firms perceive AI as mainstream, while 45% anticipate that it will go mainstream within the next three years.